This Privacy Policy explains what personal data luk101 collects, how it is used, who it may be shared with and what rights you have over your own information. Please read it alongside the Terms and Conditions before registering.
Six key things to know about how luk101 handles your data. Full details are in the policy sections below.
All personal data held by luk101 is stored using encrypted systems. Access to player data is restricted to authorised staff who need it to operate your account or process transactions.
Payment transactions via JazzCash, Easypaisa, Raast and bank transfer are processed through secure gateways. Full payment credentials are not stored on luk101 servers.
luk101 does not sell your personal data to third parties. Data may be shared with service providers necessary to operate the platform — under strict data processing agreements.
You have the right to access, correct or request deletion of your personal data at any time. Contact the support team to exercise any of your data rights. Most requests are handled within a reasonable timeframe.
luk101 uses cookies and similar technologies to keep sessions running, remember preferences and measure platform performance. You can manage cookie settings through your browser at any time.
Promotional messages from luk101 — including SMS and in-app notifications about bonuses and events — are only sent to players who have opted in. You can opt out through account settings at any time.
This Privacy Policy applies to all users of the luk101 platform, including the website at luk101.net and any associated mobile applications. By using the platform you confirm that you have read and understood this policy.
luk101 takes the privacy of its players seriously. This policy has been written to be clear and readable — not buried in legal language that most people don't bother finishing. It sets out what data we collect, why we need it, how long we keep it and what your rights are regarding that data.
This policy applies to all personal data collected when you access and use the luk101 platform — whether you are browsing without an account, registered but not yet verified, or a fully active account holder making PKR deposits and placing bets. The policy covers all parts of the platform including Casino, Live Casino, Fish Games, sports betting and the luk101 mobile app.
We update this policy periodically to reflect changes in how the platform operates or relevant legal requirements. The effective date at the top of this page tells you when it was last revised. Continued use of luk101 after an update means you accept the revised policy. If you disagree with any part of this policy, please stop using the platform and contact us to close your account.
The data we collect depends on how you use the platform. We collect the minimum necessary data to operate your account and provide the services you use. Below is a breakdown of the main categories:
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, passport details | Registration and KYC verification |
| Contact Data | Mobile number, email address | Account registration |
| Financial Data | JazzCash / Easypaisa account reference, bank account details, transaction history | Deposits and withdrawals |
| Technical Data | IP address, device type, browser, OS version, session timestamps | All platform access |
| Usage Data | Pages visited, games played, bets placed, session duration | All platform activity |
| Communications Data | Support chat records, email correspondence, feedback submitted | Customer support interactions |
We do not collect sensitive personal data such as ethnicity, religion, health information or biometric data unless specifically required for legal compliance purposes and with your explicit consent.
luk101 uses your personal data only for the purposes described below. We do not use your data for any purpose that is not listed here without first informing you and, where required, obtaining your consent.
Your identity and contact data are used to create and manage your account, verify your identity during registration and subsequent KYC checks, and maintain secure access to your account. This is the core operational use of your data and is necessary to provide the service.
Financial data is used to process PKR deposits through JazzCash, Easypaisa, Raast, bank transfer and other supported methods, and to process withdrawal requests. Transaction records are maintained for financial integrity and compliance purposes.
Technical data including IP addresses, device identifiers and session logs are used to detect and prevent fraudulent activity, identify prohibited conduct such as duplicate accounts and bot usage, and maintain the security of the platform for all players.
Usage data — particularly betting patterns and session duration — may be analysed to identify accounts that show signs of problem gambling behaviour. This is done to support responsible gaming obligations and may result in the platform proactively contacting affected players or applying precautionary account limits.
Aggregated and anonymised usage data is used to understand how players use different parts of the platform — which game sections are most active, where technical issues arise and how navigation flows can be improved. This analysis does not identify individual players.
luk101 may be required to process and retain certain personal data to comply with applicable legal obligations. This includes financial records for anti-money laundering purposes and identity verification records maintained as part of KYC obligations.
Payment data requires specific attention given its sensitivity. When you make a PKR deposit or withdrawal using JazzCash, Easypaisa, Raast or bank transfer, the actual transaction is processed through those payment providers' own secure systems. luk101 does not store your full JazzCash PIN, Easypaisa password, bank login credentials or card CVV numbers on its servers at any point.
What luk101 retains is the reference information necessary to match a transaction to your account — such as the mobile number associated with a JazzCash or Easypaisa account, the last four digits of a bank account, and transaction reference numbers. This data is retained as part of your financial transaction history and is used to resolve payment disputes, process withdrawal requests and respond to queries about your account balance.
All financial data is stored with encryption at rest and in transit. Access is restricted to staff authorised to process financial queries and to automated systems that manage transaction reconciliation. Payment data is never used for marketing purposes.
Important: luk101 will never ask for your JazzCash PIN, Easypaisa password or bank login credentials through chat, email or phone. If you receive any such request, do not respond and contact support immediately to report it.
luk101 uses cookies and similar tracking technologies on the website and in the mobile app. Cookies are small files stored on your device that help the platform function correctly and improve your experience. Here is how they are used:
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from accessing the platform but may affect some preference-based features. The luk101 mobile app uses equivalent on-device storage mechanisms that operate on the same principles as browser cookies.
luk101 does not sell personal data to third parties. There is no commercial arrangement under which your data is provided to advertisers, data brokers or any other organisation for their own marketing or business purposes.
Data may be shared with third parties only in the following circumstances:
Any third party that processes personal data on luk101's behalf is required to handle that data in accordance with applicable standards and solely for the purpose for which it was shared.
luk101 retains personal data for as long as your account is active and for a defined period after account closure. The specific retention period depends on the data category and the purpose for which it was collected.
Once the relevant retention period has passed, data is deleted or permanently anonymised. If you request account closure, your data follows the standard retention schedule from the closure date rather than being deleted immediately — this is necessary to meet our financial record-keeping and anti-fraud obligations.
luk101 applies technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration or destruction. Key measures include:
No digital system can guarantee absolute security against all possible attack vectors. In the event of a data security incident that affects player personal data, luk101 will notify affected players through the contact details registered on their account within a reasonable timeframe and provide guidance on any protective steps they should take.
You have specific rights regarding the personal data luk101 holds about you. These rights apply regardless of whether your account is currently active.
You can request a copy of the personal data luk101 holds about you at any time. We will provide this in a readable format, typically within a reasonable period of receiving a verified request.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. Contact support with the specific data to be corrected and we will update it following verification.
You may request deletion of your personal data in certain circumstances — typically where it is no longer necessary for the purpose collected. Some data may be retained despite deletion requests where required by legal obligations.
You can request that we limit how we use your data in certain situations — for example while a dispute about data accuracy is being resolved. Restriction does not mean deletion.
For data you provided directly to us, you can request it in a structured, machine-readable format. This applies to account data and transaction history provided during account use.
You can object to certain types of processing — particularly automated decision-making or processing based on legitimate interests. Marketing opt-out is a specific application of this right.
To exercise any of these rights, contact the luk101 support team via live chat or at [email protected]. We will verify your identity before processing any data-related request. Most requests are handled within a reasonable period.
luk101 sends promotional communications — including information about bonuses, event room openings, cricket betting promotions and PSL-season offers — only to players who have opted in to receive them. Opt-in is configured during account registration and can be changed at any time through account settings.
Communication channels for marketing include in-app notifications and SMS to the registered mobile number. Where you have opted in to one channel but not others, communications will only be sent through the channels you have consented to.
You can withdraw marketing consent at any time through your account settings under notification preferences. Opting out of marketing will not affect service-essential communications — such as transaction confirmations, security alerts, account verification messages and support responses. These are sent regardless of marketing preferences because they are necessary for account operation.
You can update your communication preferences at any time from your account settings. Opting out of marketing does not affect your account in any other way.
luk101 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Account registration requires confirmation that the registrant is 18 or older, and identity verification processes are designed to identify and reject underage registrations.
If luk101 identifies that an account belongs to a person under 18, the account will be immediately closed, any funds deposited will be returned following identity verification and all data collected in relation to that account will be handled in accordance with applicable child data protection standards.
Adults who share devices with minors are responsible for ensuring that their luk101 account credentials are not accessible to underage users. luk101 recommends logging out of the platform when leaving a shared device unattended.
luk101 reviews and updates this Privacy Policy periodically to reflect changes in platform operations, services offered, payment methods supported or applicable legal requirements. When changes are made, the updated policy is published on this page with a revised effective date shown at the top.
For significant changes to how we use personal data, we may notify active account holders through an in-platform notification or a message to the mobile number or email associated with the account. For minor clarifications or wording changes, the updated page is the primary notification.
Continued use of the luk101 platform after a policy update indicates your acceptance of the revised terms. If you do not agree with an updated policy, you should stop using the platform and contact support to arrange account closure and withdrawal of any remaining balance.
For any queries about this Privacy Policy, the data luk101 holds about you, or to exercise any of your data rights, please contact the team through the live chat on the platform or at the email address below.
Email: [email protected]
The support team is available 24 hours a day and data-related queries are treated as a priority. When contacting us about personal data, please include your registered mobile number so we can verify your identity promptly.
You can also find answers to common questions in the FAQ section or review the Terms and Conditions for information about account-level rules that relate to data use.
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